Privacy Note
MHVA Services ("us", "we", or "our") are committed to your privacy. In accordance with The General Data Protection Regulation (GDPR) effective as of 25th May 2018, this privacy notice provides clear and transparent information to you (the customer) as to what personal data we collect from you for the duration of providing services, along with how we use that data and under what circumstances we disclose that data to third parties.
CONTENTS OF THIS NOTICE
- WHO WE ARE
- HOW WE COLLECT INFORMATION FROM YOU
- WHAT INFORMATION WE COLLECT
- WHY WE NEED YOUR DATA & HOW IT'S USED
- WHO WE SHARE YOUR DATA WITH
- DISCLOSURE OF YOUR DATA
- SAFE STORAGE OF YOUR DATA
- CHILDREN'S PRIVACY
- YOUR RIGHTS
- CHANGES TO THIS PRIVACY NOTICE
- COMPLAINTS & CONTACT
HOW WE COLLECT INFORMATION FROM YOU
All personal data is collected via oral communication (ie. telephone), email, and our website. Before providing us with data, we would always recommend to any customer that they read this privacy notice in its entirety so as to become familiar and assured with our procedures for handling personal information.
WHAT INFORMATION WE COLLECT
We collect only the information which is necessary for us to be able to provide you with our services, and will never ask for additional details which are not relevant. Types of information collected are as follows:
PERSONAL DATA
(Personal data is information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.)
- Your full name
- Your email address
- Your contact number(s)
- Your address (either home and/or office – whichever is applicable)
- Credit / debit card information where payments are made via telephone
USAGE DATA
Our website may make use of statistical tracking via counters and analytics, thus we may know the number of times you visit our website, and your approximate geographical location when visiting our website as indicated by your IP address.
COOKIE DATA
WHY WE NEED YOUR DATA AND HOW IT'S USED
- So that we can contact you to discuss our services and liaise with you for the duration of any work being carried out.
- To be able to keep you updated with changes in our services
- For invoicing and billing
DISCLOSURE OF DATA
We will never make your personal data public unless required by exceptional legal circumstances, for example protecting our own interests in trying to recover an unpaid invoice, or aiding police in criminal investigations.
SAFE STORAGE OF YOUR DATA
Any and all personal data belonging to you which is in our possession is stored as securely as possible. Where third party storage is used, for example in the case of cloud storage, we are reliant on the security systems in place used by cloud storage companies and cannot be held responsible should a breach occur.
CHILDREN'S PRIVACY
Our service is aimed at people of legal age. We would never intentionally collect personal data from children or anyone who is less than 18 years old without the consent of a parent or guardian.
YOUR RIGHTS
Periodically, it may be necessary for us to make changes to this privacy notice. If we should update any of our policies with regards to how we handle your personal data, we will notify you by email and make you aware of the changes.
In the event of us being unable to contact you we recommend, of your own accord, that you read this privacy notice every few months so as to keep yourself fully up to date with our privacy policies and procedures.
CHANGES TO THIS PRIVACY NOTICE
Periodically, it may be necessary for us to make changes to this privacy notice. If we should update any of our policies with regards to how we handle your personal data, we will notify you by email and make you aware of the changes.
In the event of us being unable to contact you we recommend, of your own accord, that you read this privacy notice every few months so as to keep yourself fully up to date with our privacy policies and procedures.